Privacy Policy

1. Introduction

ElovioPet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.eloviopet.com), mobile application, and ElovioPet smart device (collectively, the "Service").

Please read this policy carefully. By using the Service, you agree to the terms of this Privacy Policy. If you disagree, please discontinue use.

Questions or concerns: contact@eloviopet.com

2. Information We Collect

2.1 Information you provide

• Account registration information (name, email address, password)
• Pet profile information (species, name, age, weight)
• Health-related questions and pet care inquiries
• Waitlist email signups
• Customer support communications

2.2 Automatically collected information

• Device identifiers, IP address, browser type and version
• Usage data: pages visited, features used, time spent
• Crash reports and diagnostic data

3. How We Use Your Information

• To provide and improve the ElovioPet Service
• To generate behavioral insights and health assessments for your pet
• To send you product updates, launch notifications, and important service alerts
• To respond to your support requests
• To improve our AI models (using anonymized, aggregated data only)
• To comply with legal obligations
• To prevent fraud and ensure platform security

We do not sell your personal data to third parties. We do not use your pet data for advertising purposes.

4. Data Sharing and Third Parties

We may share your information with:

• Service providers: Cloud hosting, analytics, and email providers who process data on our behalf under data processing agreements
• Legal requirements: When required by law, court order, or to protect our rights
• Business transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice

5. Data Retention

• Account data: retained while your account is active, deleted within 30 days of account deletion request
• Pet behavioral data: retained for 12 months of rolling history by default
• Raw video/audio: 30-day rolling retention unless saved by user
• Anonymized aggregated data: may be retained indefinitely for research purposes

6. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request we limit how we process your data
• Opt-out of sale (CCPA): We do not sell personal data

To exercise these rights, contact us at contact@eloviopet.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. No method of transmission over the internet is 100% secure. We will notify you of any breach that affects your personal data within 72 hours where required by law.

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal data from children under 13. If we learn we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes become effective constitutes acceptance.

10. Contact Us

ElovioPet
Email: contact@eloviopet.com
Instagram: @eloviopet